Support
We're a small team and we answer.
Need a hand with Momentory? Email us and we'll get back to you — typically within 2 business days.
For account-specific help, include the email address on your account (please don't send your password).
In the app
For quick how-to questions, ask Momo, the in-app assistant — tap the help icon inside Momentory. Momo answers questions about using the app; for anything about billing or your account, email us at the address above.
Common questions
How do I invite family members?
On the Family tab, an admin or co-parent can send an invite by email or text. The recipient taps the link to join — as a contributor (can post) or a viewer (can see, comment, and react).
How does the subscription work?
Every family starts with a 7-day free trial — no card required. After that, one family-wide subscription (Monthly or Annual) keeps everyone posting. It's billed through the App Store or Google Play; manage or cancel it anytime from your store account. After a trial or subscription ends you can still view all your memories — you just can't add new ones until you subscribe.
I subscribed but don't see it on a new device.
In the app, go to Settings → Subscription → Restore purchases. That re-links the subscription tied to your App Store / Google Play account.
How do I export or delete my data?
Settings → Account. Export downloads a ZIP of your family's archive. Delete removes your account and all family content after a 30-day grace period (you can cancel during the grace period to recover).
Is my family's data private?
Yes. Everything is visible only to the family members you invite — nothing is ever public. We don't sell your data and we don't run ads. See our Privacy Policy for the details.
I can't sign in / forgot my password.
Use the "Forgot password" link on the sign-in screen to reset it. If you're still stuck, email us.